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Job Title: Quality Assurance Specialist- Bengali (Temporarily Remote in New York City)
Location: New York, NY United States
Position Type: Full Time
Post Date: 12/05/2022
Expire Date: 02/05/2023
Job Categories: Quality Control
Job Description
Quality Assurance Specialist- Bengali (Temporarily Remote in New York City)
Maximus currently has an exciting opportunity for Bilingual (Bengali) Quality Assurance Analysts to support the New York Independent Assessor (NYIA). This position will provide support to the NYIA Project in New York City. Candidates must speak, read and write in both Bengali and English.

This position is temporarily remote and you must reside in the state of New York.

About the New York Independent Assessor (NYIA):

The New York Independent Assessor (NYIA) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!
Qualifications & Requirements
Primary Responsibilities:

Quality-check consumer notices
Compare consumer notices prior to mailing against information in MAX
Conduct call monitoring for quality assurance purposes
Ensure notices contain language regarding Fair Hearings when applicable
Participate in the development of project goals and objectives, and monitor achievement of those goals
Participate in project training activities for the purpose of achieving or maintaining quality assurance goals
Escalate issues to management
Ensure reports are accurate and all standards are being met
Utilize MAXebtm and other system applications to create reports on an ad-hoc basis

Minimum Qualifications:

At least 2 years of directly related work experience in Customer Service
6 Months of Quality Analyst experience
Prior experience working in a contact center preferred
Strong analytical skills; detail and solution oriented
Experience in a quality assurance position in the health or human services field
Ability to work independently
Excellent written and oral communication and presentation skills
Must have the ability to use spreadsheet or database software
Must read, write, and speak Bengali in addition to English
Must be willing to travel within the Tri-State area
Knowledge of the NYIA Program preferred
Experience using MAXeb preferred

Home Office Requirements:

Maximus provides company-issued computer equipments
Reliable high-speed internet service (you can test this by going to www.speedtest.net)
Minimum 100 Mpbs download speeds
Minimum 5 Mpbs upload speeds
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Contact Information
Contact Name:Debora King
Contact Email:Deboraking@maximus.com
Website:https://external-maximus.icims.com/jobs/83738/quality-assurance-specialist--bengali-%28temporarily-remote-in-new-york-city%29/job?mode=view?mode=prepopulate&iis=JobBoard&iisn=HBCUconnect
Company Description:
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
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