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| Company Name: |
Arizona State University |
| Location: |
Phoenix, AZ United States |
| Position Type: |
Full Time |
| Post Date: |
04/17/2024 |
| Expire Date: |
06/16/2024 |
| Job Categories: |
Information Technology |
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XR EXPERIENCE COORDINATOR
XR Experience Coordinator
Arizona State University
LX Space Success
Campus: Tempe
81567BR
Job Description
ASU, a leading innovator in higher education, is looking for a dynamic XR Experience Coordinator to join our Learning Experience team, performing a variety of activities necessary to support and grow Dreamscape Learn and future XR initiatives at ASU. Successful candidates will have demonstrated experience providing operational excellence and a passion for customer service. ASU’s University Technology Office has over 500 employees, offering a variety of career paths in a high-energy working environment. The technology initiatives we’re engaged in are transformative and unprecedented in Higher Education. Consider taking the step and joining the Sun Devil family!
As with everyone in the UTO family, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our UTO Positive Core.
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
Salary Range
$49,300 - $65,000 per year; DOE
Close Date
04-August-2022
Essential Duties
Coordinate operations of the Dreamscape immersive spaces and ensure impactful experiences for learners.
Provide historical background of Dreamscape Learn for guests and guide them through the virtual reality (VR) experiences from beginning to end.
Provide customer service to guests to ensure a positive experience.
Troubleshoot VR equipment including VR backpacks, VR headsets, infrared trackers, infrared cameras, etc.
Swap out defective equipment and handle the RMA process with external vendors.
Perform regular testing and maintenance of all virtual reality pods and equipment.
Train, mentor, supervise, schedule, and evaluate a team of student employees.
Develop and cultivate strong working relationships with partners, both internal and external to ASU.
Manage and maintain the Dreamscape Learn schedule through the web portal.
Ensure appropriate opening and closing of the Dreamscape Immersive facility.
Ensure cleaning and safety guidelines are followed according to ASU standards.
Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in UTO/ASU events and programs. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Advances our UTO Affirmative Pledge.
Assume or coordinate other duties as assigned or directed.
Work hours are second shift and may include weekends (Mon – Thur, 1pm to 10pm; Fri, 10am to 7pm).
Minimum Qualifications
Bachelor’s degree in Information Technology or closely related field AND 4 years providing instructional technology diagnostic and trouble-shooting support; OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to 6 months' experience.
Desired Qualifications
Demonstrated experience providing operational leadership and excellent service to a diverse customer base, preferably in an educational and/or retail setting
Experience providing advanced technical support, troubleshooting, and training for classroom technologies
Experience monitoring and supporting a schedule of events in a high-volume environment
Experience supporting virtual reality technologies
Experience coordinating complex projects and managing related resources from start to finish
Experience working in a lead position and coordinating the work efforts of a large team, including management of full time and student employees
Demonstrated experience maintaining cooperative relationships with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues
Experience managing cases in reporting systems such as Salesforce, ServiceNow, and Zendesk
Demonstrated evidence of effective communication with both technical and non-technical users
Demonstrated experience leading small-group discussions and answering questions
Willingness to learn how to support VR development and be able to test the quality of developmental VR experiences
Ability to travel to other ASU campuses and willingness to occasionally travel out of state
Ability to model empathy, compassion and emotional intelligence
Experience working in a values-led organization, emphasizing diversity, equity, inclusion and belonging
Ability to help foster a safe psychological space for all teammates where everyone can thrive
Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to and over 100 pounds. Regular review of completed tasks.
Work hours are second shift and may include weekends (Mon – Thur, 1pm to 10pm; Fri, 10am to 7pm).
Department Statement
The University Technology Office (UTO) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
UTO is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The UTO fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.
Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with UTO means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! UTO encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Exposure to industry giants. UTO partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
Applicant must be eligible to work in the United States.
If you are an ASU internal applicant, please click on the ASU Employees link located on the Careers at ASU webpage to apply.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.
To apply please go to www.asu.edu/asujobs/ see Req Id# 81567BR
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| Company Name: |
Arizona State University |
| Website: | https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25620&siteid=5494&PageType=JobDetails&jobid=4583590 |
Company Description:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
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